We think you’ll thrive in this role if you:

• A rising star young professional passionate about education, able to relate to educators and quickly understand their challenges

• Want every school to love their experience with us. You are obsessed with quality and foster relationships through community management of our teachers as well as building trusting relationships with the schools we serve

• Love to build systems for scale - be that recruitment, CRM or designing an incredible learning experience

We think someone with a background in customer success, operations & delivery or working in pedagogy delivery will thrive in this position.

Lanterna is based in Stockholm, Sweden, but we are open to any European location with regular trips to Stockholm.

About Lanterna Education

Lanterna is a dynamic, fast-growing online teaching company dedicated to unlocking every student's potential. We provide exceptional live online education to IB (International Baccalaureate) students worldwide, delivered by a network of top IB graduates and outstanding IB teachers. We are on a mission to radically improve learning for the world's students. Our environment is vibrant, caring, and creatively charged.

About the role

Lanterna’s Schools team solves the teacher crisis for a global network of schools, providing short and long-term online teaching coverage. Although Lanterna has been around for almost 20 years, providing unrivalled tutoring and prep courses for students, the B2B arm of our business is still nascent but growing extremely fast. In our first two full year of operations, we have grown rapidly, now serving over 200 IB schools around the world.

You will be on a team of 3 managing the entire operations and delivery lifecycle for the schools we support. This includes recruitment and onboarding, community management, lesson quality assurance, communications with all stakeholders (teachers, school leaders, IB professionals), and more. You will be ultimately responsible for how happy schools are with our services, ensuring seamless and positive customer experience throughout each delivery.

About You

• A recent university graduate (0–5 years) or junior teacher with an IB background – ideally Stockholm-based to start with, so you can spend time with the team at our HQ (we may expand later).

• Boundless and infectious enthusiasm for international education

• A ‘can do’ attitude

• An extremely strong bias to action – you love to get things done and see immediate impact.”

• Extremely tech-savvy, with CRM experience a bonus

• Inspire trust in customers and partners through tonality and dialogue

• A team player who celebrates overall success more than their own

Skills

Organisational skills: You’ll be the engine room and the human face of our business unit - solving problems, calming chaos, and making schools feel fully supported.

Calm under pressure: Any given day can throw up lots of exciting challenges, and as we work across global time-zones, we need to be prepared to deal with last minute challenges.

Communication: You will deal with stakeholders at all levels, across multiple countries. Positive, calm, engaging communications will help our teaching community, and the schools we support, love what we do.

Our Culture

We pride ourselves on our diversity, openness, flat hierarchy, transparency, authenticity, entrepreneurial spirit, and team orientation. We seek ambitious individuals who are not only eager to make a meaningful impact but are also committed to continuous self-improvement and to enhancing the capabilities of their colleagues.

Interview process

Intro Call with Ylva
Start with an informal chat with Ylva (Strategic HR Advisor) to talk about your background, interests, and what motivates you.

Conversation with Tim
Meet Tim (Team Lead) to learn more about the role and make sure it’s a good match.

Hiring Manager Hangout
Connect with Tim, Pamela & Anna (School Success Managers) for a deeper conversation. Uncover the details of the role and get to know each other.

Case Study / Peer Interview
Work on a real schools-related challenge and share how you’d approach it.

Final Chat with Daniel
Wrap up the process with a short conversation with Daniel (CEO). It’s a chance for you to ask any last questions and for us to welcome you into the bigger picture at Lanterna.

We are looking for someone who can join our team soon. We hope that's you!